FAQs

Below are some frequently asked questions & common concerns of our customers.
If you have other questions, please just send us an email at shop@globalcyclingnetwork.com and we'll be happy to asnwer any of your questions.

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Todos
  • Todos
  • Delivery & Shipping
  • InPost
  • Orders & Returns
  • Product Sizing
  • Other topics

How can I contact you?

You can reach us at: shop@globalcyclingnetwork.com

Or ring us:
From the UK: 02382 350100
International calls: +44 (0)2382 350100

Delivery & Shipping

If you haven’t received your order yet, please don’t worry.

International orders can get delayed in customs, so we do have to allow up to 35 working days for a parcel to be delivered.

See our delivery information.

Did you choose a tracked option when checking out? If not, it is unlikely that your order was sent using a trackable service.

If you did choose and pay for tracking, but you can’t track your order, please contact us and we will assist you with an update on your order.

Sometimes confirmation and dispatch emails filter through to the Spam or Junk folder in your email inbox.

Do check these, and if you still cannot find the email you’re looking for, please contact Customer Services.

Please review our Delivery information page to see the countries we currently ship to

InPost

When you select InPost at checkout, they will let you know when your parcel arrives at your chosen location. To open the locker, scan your QR code or open the door remotely in our app. If you’re using a shop just show your QR code to a staff member.
Once your parcel has landed in your locker of choice, you’ve got 3 days to pick it up. InPost will send you a nudge when there are 24 hours left.
You can find your tracking details in the InPost app, or check your inbox for an email from InPost where there’s a handy link to track your parcel.
InPost will send you an email the moment your parcel arrives. If you’ve got the app, you’ll also get a notification from them. Most of their lockers are 24/7 so you can pick up whenever it works for you – just make sure you pick up within 3 days.
Yes they can - just send them a screenshot of your QR code. Alternatively, they can use your collection code (sent to you via email) and mobile number to grab your goodies.
No you don’t. If you have ordered your parcel to an InPost Shop simply show your QR code to the staff member for them to scan, this contains a pin that can only be used for your parcel.
Take a look at InPost’s help page if you need a hand, their blog is also filled with handy info - inpost.co.uk/help

Orders & Returns

Do you have an account with us?

Orders will only show in your account if you were logged into your account at the time of placing the order.

Please refer to our Returns Policy for detailed information on returning your products.

Yes, you will be responsible for the cost of returning the product to us.

We always need to authorise a return. To request the postal address, please email us.

No, but please email us about it as soon as possible.

We will cancel your order if it hasn’t yet been dispatched. You can then place a new order for the required new / correct items.

Product Sizing

You can find helpful size guides included on the relevant product page. These should help you choose your desired size!

If still in doubt, get in touch with us and we can assist you with finding you perfect size.

Our products follow EU sizing. Please refer to the product’s size guides on the website for more detailed information.
We currently only feature EU sizes on our products. Changing the currency does not change the measurements on our size guides.

Other topics

Please email reception@playsportsnetwork.com to let us know which competition you’ve won. Don’t forget to include your personal details!

You can find all the information about print on demand products here

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