FAQs

Below are some frequently asked questions & common concerns of our customers.
If you have other questions, please just send us an email at shop@globalcyclingnetwork.com and we'll be happy to asnwer any of your questions.

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Todos
  • Todos
  • Delivery & Shipping
  • Orders & Returns
  • Product Sizing
  • Other topics

How can I contact you?

You can reach us at: shop@globalcyclingnetwork.com

Or ring us:
From the UK: 0333 241 4399
International calls: +44 (0)333 241 4399

Delivery & Shipping

If you haven’t received your order yet, please don’t worry.

International orders can get delayed in customs, so we do have to allow up to 35 working days for a parcel to be delivered.

See our delivery information.

Did you choose a tracked option when checking out? If not, it is unlikely that your order was sent using a trackable service.

If you did choose and pay for tracking, but you can’t track your order, please contact us and we will assist you with an update on your order.

Sometimes confirmation and dispatch emails filter through to the Spam or Junk folder in your email inbox.

Do check these, and if you still cannot find the email you’re looking for, please contact Customer Services.

Please review our Delivery information page to see the countries we currently ship to

Orders & Returns

Do you have an account with us?

Orders will only show in your account if you were logged into your account at the time of placing the order.

Please refer to our Returns Policy for detailed information on returning your products.

Yes, you will be responsible for the cost of returning the product to us.

We always need to authorise a return. To request the postal address, please email us.

No, but please email us about it as soon as possible.

We will cancel your order if it hasn’t yet been dispatched. You can then place a new order for the required new / correct items.

Product Sizing

You can find helpful size guides included on the relevant product page. These should help you choose your desired size!

If still in doubt, get in touch with us and we can assist you with finding you perfect size.

Our products follow EU sizing. Please refer to the product’s size guides on the website for more detailed information.
We currently only feature EU sizes on our products. Changing the currency does not change the measurements on our size guides.

Other topics

Please email prizewinner@playsportsnetwork.com to let us know which competition you’ve won. Don’t forget to include your personal details!

You can find all the information about print on demand products here

Can't find your answer? Contact Support